FAQS
SHIPPING AND RETURN
Exchange and return address-
When using another courier, you must apply in advance.
If additional fares occur, it is all borne by the customer, so please use the contact courier.
Knit products cannot be exchanged or returned.
Exchange and return information-Please apply for an exchange or return on the bulletin board within 7 days after receiving the product.
-It is difficult to exchange and refund after 7 days after the delivery is completed.
Products sent at will without being accepted on the bulletin board will be returned.
Exchange refund shipping fee due to simple change of mind (paid by the customer)
Exchange refund shipping fee due to defective product (free)
-If the product is defective, it can only be exchanged for the same product size and color.
WASHING TIPS
Hand washing or putting it in the laundry net is recommended for cold water washing in the washing machine.
Dark-colored clothes can cause otitis, so it is recommended to wash alone.
It is forbidden to use a dryer that may deform the product.
Even if the product is defective, it cannot be exchanged or refunded when washing.
NOTICE
For requests for changes and cancellations before delivery, please contact us via email before 12 o'clock before printing the invoice.
After printing the invoice, a shipping fee will be charged for exchange and cancellation.
If exchange, return, exchange, and refund are not possible, please check the NOTICE for information.
*Products with the same order number will be delivered together.
The return of products associated with the event is not permitted due to a mere change of mind; therefore, we kindly request that you make your purchases with careful consideration.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request MUST be submitted within two weeks after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.